How They Betray Your Trust
They Keep Only the Records They Want to Keep
When you have a problem you will probably ring them. Maybe a
problem about the neighbours. The neighbour's dog. The neighbours
drunkenness. The neighbours noise.
So you talk to them and tell them all about it. They listen to you and
tell you different things. I've been told to go to the police. I've
been told to go to the council. I've been told to go to the dog
catcher. I've been told to come in and fill out a form of complaint.
I've been told all kinds of things. As it turns out some of
them they should never have told me, it was wrong for them to say what
they've said, it wasn't right, but there you go.
Whatever you get told you think it is obvious that you have talked to them. It is a fact. A reality.
No. It is not. If any problem comes up such as came up with myself and
my family and our tenancy, we find that they will claim they have no
record.
And I've got a copy of my file. True. There's no record.
They don't record telephone conversations. They don't
record face to face conversations.
And, of course - it goes without saying I suppose - come the crunch
they don't go around the office asking if anyone knows about the things
you've done. They just smugly declare 'There is No Record' and
this, of course, means, to them and the world at large and any
authorities you a pleading your case to, that you are a liar.
They Encourage You To Communicate In a Way That Won't Be Recorded
I have been told that I could not communicate with email. That is
was not allowed. Which meant that unless I wanted to go down town and
front at the counter - carting the children with me and disrupting my
whole day - then I could only phone. Or write everything in a
letter.
So you phone. And they listen and talk and unknown to you there's no record of anything you've said.
And that's why they don't want email. Because email leaves a record.
Email means they are responsible for what they say and do.
It turns out that it simply was not true. You can email them. I was given false information. One of these things happened:
. The officer didn't know any different and for some reason honestly believed you couldn't use email.
. The officer did know it was wrong but wanted to put me off and thought I'd never know different.
.
And we can only guess at what else. It might have happened that the
whole thing was part of a well known Katherine office ploy to treat
their customers as second rate and steer them away from email by lying
to them. It might. Who knows?
So what is the result of this? It is this:
Do Not Communicate Without Ensuring There Is A Record.
Use Email. (Keep a copy)
Use Mail (Keep a copy)
When You Must Telephone
get the name of the person you have talked to and write a record
of what was said and agreed and read that record out to them and ask
them if they agree with it. Date it, time stamp it, put it away.
Forget The Idea They Are On Your Side.
Their publicity over and over again reiterates their concern for
their clients. Their concern, for instance, that debt should be
avoided, how much they want to help you avoid debt. It turns out this
is just a cunning way of finding ways to get their money from you
without risk. When it comes to debt they are lightning fast to hit you
wish as much debt as they can dishonestly load on you when you leave
their premises. Yes, 'dishonestly' - because their impositions,
their charges, are not honest, are not true, They charge for things
they shouldn't charge for. Their charges are not true and honest.
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